2014年5月31日 星期六

It may not be Prime time as reports say HTC One M8 Prime 'suspended indefinitely'

It may not be Prime time as reports say HTC One M8 Prime 'suspended indefinitely'

When whispers of a super-premium HTC One M8 known as the 'Prime' began doing the rounds, some of those who'd just snapped up the company's flagship handset weren't best pleased.


After all, the argument went, would they have bought an M8 if they knew an improved version with superior innards and a better screen?


Well that angst may be over following word the Taiwanese smartphone firm may have curtailed their interest in launching the HTC One M8 Prime.


According to evleaks "development on Prime has been indefinitely suspended."


Prime power


Previous rumours had suggested the HTC One M8 Prime would have a 5.5-inch 2560 x 1440 (QHD) display, which would be up in both size and resolution from the 5-inch 1080p HTC One M8 display.


It was also claimed the HTC One M8 Prime would be powered by a 2.5GHz quad-core Snapdragon 805 processor coupled with 3GB of RAM and a 3000mAh battery back.


Has HTC ditched the phone completely, or might we see Prime's time come later than originally thought?





















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Leaked Samsung Galaxy Tab 10.5 looks like every other Samsung Galaxy Tab

Leaked Samsung Galaxy Tab 10.5 looks like every other Samsung Galaxy Tab

Samsung's latest tablet sizing experiment, the Galaxy Tab 10.5 (or Galaxy Tab S) is all set to land on June 12, but you don't have to wait until then to get a glimpse of the slate in all of its official-looking glory.


The world's leakiest leaker @evleaks posted a series of polished press renders of the new, so-called 'super tablet' on Saturday, ahead of the rumoured New York media gathering in less than two weeks.


While the shots don't give away a lot, one thing is clear; Samsung may have boosted the display from 10.1-inch to 10.5, but that design language remains extremely consistent.


However, judging by recent leaks we can expect a lot more from this latest model in the specs department.


Spec-heavy


It's rumoured to have a 2560 x 1600 AMOLED display (the first of its kind in a Samsung tablet since the Galaxy Tab 7.7 in 2012), 3GB of RAM, an 8-megapixel camera and Android 4.4.2 KitKat on board.


There's also thought to be an Exynos 5 octo-core processor with four 1.9GHz Cortex-A15 cores and four 1.3GHz Cortex-A7 cores, doing the hard grind beneath the surface.


Also confirmed by a recent trip through the FCC in the United States is the oft-rumoured fingerprint scanner. Sounds like it could be Samsung's most solid slate yet.


Tabs for a Pro? Samsung Galaxy Tab 10.1 Pro rated




















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Gotham is the font Twitter deserves, but is it the one it needs right now?

Gotham is the font Twitter deserves, but is it the one it needs right now?

Just weeks after rolling out its spiffy new profile pages, Twitter has continued its spree of visual renovations with a brand new typeface.


Late on Friday, the social network announced it had ditched the trusty and time-tested Helvetic Neue font in favour of Gotham.


The change is now in effect on the browser-based Twitter.com site, but hasn't yet gravitated to the firm's suite of mobile apps.


Twitter posted a tweet on Twitter saying: "Starting today, we're rolling out a new font on Twitter.com moving from Helvetica Neue to Gotham."


Elegance


While some design and typeface experts have decried the move, Twitter explained that the font was chosen because it was stylish, but not exclusive.


On its brand assets page, the firm wrote: "Words don't just hold meaning; they communicate by their very form. We primarily use the Gotham font family: elegant and direct, stylish but not exclusive. Putting well-designed words in our product enhances the user experience."


How do you like Twitter's foray into Gotham? Let us know your thoughts below.





















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Android TV set to land at Google I/O with focus on content rather than apps

Android TV set to land at Google I/O with focus on content rather than apps

Google is all set to reveal its latest stab at owning the living room television with Android TV expected to be announced at the Google I/O conference in June.


Gigaom claims the firm will use its annual conference, which kicks off on June 25, to showcase a new platform that puts content front and centre, rather than apps, with a heavy focus on Android gaming.


Android TV will be powered by a brand new UI, that's been referred to internally as Pano, giving users the opportunity to jump right into movies, TV shows and games without entering individual apps first.


The user interface will be similar to the Amazon Fire TV platform and will be Chomecast compatible, according to the sources.


Saddle up, partners


The report claims Android TV won't be a device per se, but will exist as a platform Google hopes will be adopted by TV manufacturing partners, who could be part of the launch announcement in a few weeks.


The key question, though, is why Google would be looking to launch such a platform given the abject failure of Google TV and the subsequent success of Google Chromecast?


We're likely to find out on June 25.





















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In depth: Behind Lenovo's plan to become king of the smartphone

In depth: Behind Lenovo's plan to become king of the smartphone

Lenovo's plan to become king of the smartphone


It was a phone call that started it. A phone call to sell a phone business. Eric Schmidt, Google's executive chairman, rang Lenovo and asked if it was still interested in buying Motorola Mobility - a company that Google had acquired just three years previous.


The answer was a resounding 'yes' and Lenovo's big move towards mobile dominance was revealed.


For both companies this is a marriage of convenience. The $2.1 billion deal is set to go through in the next few months - it still needs approval from the courts in China and the US - and once it does Google will have found a company that will take away its hardware headache while it retains Moto's patent power. On the flipside Lenovo is getting the helping hand it needs to pursue the lucrative mobile avenues of the US and Europe.


The deal is a huge one for Lenovo and a massive part of its future going forward. But to understand just how it got to being on the precipice of global smartphone domination you have to look to its past - something TechRadar did when it went to China to learn more about how the company operates.


Chasing characters


2014 marks 30 years for Lenovo as a company. Born in Beijing in 1984, Lenovo started out as a reseller of IBM products before making its name when it invented the Han Character Insertion Card.


This technology significantly shortened the number of keystrokes it took to input Chinese characters, making the process twice as quick and proving to the population of China that computers were something that was needed not just for business but for helping in the education of children.


Lenovo


Before long it was creating its own computers, using older processors that were sold back to China when upgrades were made. So, when the West was flooded with computers packing 486 Pentium processors, China were given the 386 variants and so on.


Then in 1993 when the Chinese government 'opened up' the country to western brands that wanted to compete in the market, Lenovo began selling computers under its English name of Legend. At that time it was 26th out of 26 companies competing for PC dominance in China. By 1996 it was top.


When the second wave of Western brands hit China in 2000, Legend had a plan to make sure it could retain its market share and fight the influx of cheap computers from the US and beyond - it came in the form of a button.


In 1999 access to the internet was a complicated thing for consumers, so Legend simplified the process with the Tian Xi, a desktop computer with one-button web access.


Couple this with offers of landline access and a year's free internet and this computer raised the company's market share by 6%. To put this into context, at the moment only Apple can command that much trading excitement with one device.


Lenovo


Skip to 2005 and Legend became Lenovo (a portmanteaux of Legend and Novo, greek for 'new') and to show the world how far it had come, it bought the ThinkPad computing arm from IBM, the very company whose products it made a living from back in 1984.


30 years on and Lenovo is the number one computer seller in the world.


PC Plus points


The person who oversaw this careful maneuvering through the computing space was Yang Yuanqing. YY, as he likes to be known, is now CEO of Lenovo and he is hoping to do the same again with mobile, hence the Motorola buyout.


The deal is set to be completed in the next few months and in many ways can be seen as the brand's mobile equivalent of the ThinkPad - a brand that can bridge the global gap where the Lenovo name doesn't quite reach.


This all clearly points to where Lenovo is going next: to a PC Plus world, where mobile and PC categories are blurred by the rise of tablets.


Although this acquisition alongside the potential purchase of IBM's server division tested the confidence of investors when they were announced earlier in the year, YY told TechRadar that Motorola was a brilliant buy for Lenovo.


Lenovo


"I definitely think the Moto deal is the perfect thing for Lenovo's strategy. We got a good deal at a good price," he said.


"We need to globalise our smartphone business. But to become stronger and faster we needed to be bold. Motorola gives us the elements we need to globalise and compete. It is a well known brand that has strong relationships with carriers. "


As for how investors reacted he explained: "Market reaction is not important to us. We understand our strategy. We understand what we need and what we want to get."


Hello Moto


Lenovo is out to do something that many PC-focused companies have failed to do before: become a global mobile force.


Its current figures prove that in many ways it is already achieving this. In China it is number two only to Samsung when it comes to tablets and phones. And it is currently making similar gains in India, Indonesia, Russia, Thailand and Vietnam.


All of these countries recognise the Lenovo brand as a mobile one but this simply isn't the case for the US and Europe - two of the biggest smartphone areas - and this is where Motorola comes in. Currently Lenovo is the number four phone manufacturer in the world, behind Apple, Samsung and Huawei, mainly due to its popularity in China, and it believes Moto is the key to getting even higher up the ranks.


Moto X


"Motorola is a good brand with worldwide awareness. This is the company that invented mobile phone, not just smartphones," said YY.


"Motorola will give us a good retail relationship. It has a strong portfolio of IP and rights and will help us become one of the clear global leaders.


"We will not be satisfied with number three, we will want to be number two in the future."


Wuhan clan


This intent was made clear when TechRadar visited Lenovo's latest manufacturing plant in Wuhan, a thriving city that's capital of the Hubei Provence in China.


Wuhan is not a city that many will be familiar with but there's a good bet you have a gadget that's been manufactured in its confines. Alongside Lenovo there are a number of other big product manufacturers - including Apple's go-to manufacturer Foxconn.


Lenovo


Opened in December 2013, in an area called the Optics Valley, Lenovo's Wuhan Industrial Base has the ability to produce 100 million mobile devices - which just happens to be the number of smartphones and tablets Lenovo wants to sell this year.


Currently there are 3,000 people working at the plant but there's room for 8,000. And, according to Lenovo, most of the workers come from the neighbouring universities.


Jack Zhu, Lenovo's manufacturing lead executive for mobile, told TechRadar that it takes around seven minutes to make a phone and everything in the factory is done by people power.


"There's no automation, everything is checked by our workers. In all 34 people work on making one device," he said.


Lenovo


Think ThinkPad


Even without the Moto deal, mobile is definitely taking precedent within Lenovo. Recent figures showed that for four quarters in a row, tablets and phones have outpaced the sale of PCs.


Its new strategy smacks of this too. According to YY it wants to protect PC and attack PC Plus, a division that was announced in 2010 that essentially marries PCs with tablets. It sees itself as number two in this area, with Apple at number one - a spot YY is eyeing up.


"In the past couple of years, tablet has canibalised the PC market but now this is changing. We now believe tablets have become part of the PC," said YY.


"Tablets are PCs without keyboards and we are a proven winner in PCs. The Yoga tablet helped us have our best year. It is shaking up the market with unconventional design and we want to become number one in the broad PC market."


Yoga


To achieve this, Lenovo needs Motorola to work for them. It needs the brand to plug the gaps in the market that it can't currently reach with its Lenovo range of phones, much like the ThinkPad name did back in 2005.


And this brings us full circle to that initial phone call. If Lenovo hadn't contacted Google as soon as it had bought Motorola, the deal may never have happened. It was a long game of second guessing that eventually worked in its favour.


"We first approached Moto when Google first announced the acquisition. Google was the owner of Android and we thought maybe it wouldn't want to own the hardware side of the business," said Liu Jun, EVP President of mobile for Lenovo to TechRadar.


"To us, it was clear that Google wanted to own the IPs. So we thought we had an opportunity to own the hardware side.


"Google initially tried to do the hardware itself but then a year and a half later they reconsidered their strategy. The end of last year we got a call from Google, from Eric Schmidt. We were asked if we still had the interest.


"We always thought Motorola was a good buy so we said yes and signed the contract quickly."


Lenovo


Without Motorola, Lenovo managed to increase its mobile shipments to 50 million smartphones and 9.2 million tablets in 2013 - a growth of 60% year on year. This helped Lenovo achieve its most successful year ever.


So what could happen with Motorola? YY wants this number to be at least 100 million which is a high prediction but maybe the signs that Moto is the company to help with this were there way before a purchase was proposed.


"My first phone was a Motorola," explained YY to TechRadar. "And hopefully now that means it was a Lenovo."





















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Tech support industry: war in a new battlefield

Tech support industry: war in a new battlefield

Some of the most significant changes that technology has delivered over the past few years have changed the approach to most markets, but for the break-fix market, it has come to a point in its evolution that has placed it on the brink of turmoil.


At the heart of the technology support industry, field engineering and the associated service supply chain is emerging as the new battlefield.


The advancement of the industry is emerging as an issue now because technology products have been simplified and the need for traditional, high-end engineering skills required in the field is diminishing - almost to the point of extinction.


The result is that continued market pressures are pushing the legacy fragmented technology support -the service supply chains - into a non-competitive position.


Stagnant market


This has come to a head as customers no longer require high-end expertise to repair retail, hospitality or print technology; the priority is to replace the unit in the shortest time possible, ensuring an immediate return to productivity at the lowest possible cost.


When compared to wider innovative technology development, the break fix market remains fragmented and stagnant, having progressed over the years into silos which have operated in ivory towers.


Evidence of this is seen in major contracts where the supply chain for a single IT hardware call involved one service provider sub-contracting to three different repairers, three individual logistics loops, two technical couriers and three parts providers.


These businesses are refusing to modernise the outdated service supply chain model currently plaguing the industry.


Where's the battle?


This reluctance to change the way businesses think and operate is harming the technology support industry, and Glyn Dodd, managing director of technology support specialist Centrex Services, believes the worst is yet to come.


"Hardware technology is always evolving yet the support business is stuck using an antiquated supply chain which hasn't offered true value or innovation to the customer for years," he says.


Dodd sees a distinctive, yet variable change in the approach and structure to the service supply chain. The level of skilled expertise required to service complex technology is still necessary, while the traditional 'swap' services can continue to be handled by a technical courier. Between these two skill sets is where he sees the battle – the middle ground.


The middle ground's effect on service


So what is shaping this battle and what are the components that have put this service provision into a state of flux?


Dodd explains, "The first major component of the battle lies in the price structure of hardware maintenance support. We've seen hardware technology commoditise, which has changed the perceived value of product hardware and the way that it is serviced. This has increased the price pressure within the middle ground.


"The second component (and possibly a result of the price pressure) is the accelerated silos of multiple suppliers throughout the supply chain, increasing the number of ivory towers and the chasms that exist between them. The number of suppliers and subcontractors involved in a single IT hardware support has culminated in fragmented, confused and complex supply chains.


"The third and probably one of the most key constituents of the middle ground is the price of engineers, as service suppliers can no longer afford skilled field service engineers to respond to low level incidents.


"As the nature of field service is changing, it's rendering the current field service model outdated and expensive. Using technical couriers is the favoured method of replacement rather than a traditional engineer; however, using the full potential of field service engineers within the emerging middle ground activity is now becoming a waste of skilled resources and fails to offer true value to the customer."


As highlighted, end-user pricing associated with field services is decreasing, but price-pressure in the legacy model, including the deployment of engineers isn't. The average engineer's salary is currently reaching £34,000, substantially higher than the emerging middle ground technician who earns £20/25,000.


The industry simply can't afford to support field service engineers working at this level, despite their vast expertise. As price-pressure rates continue to fall, this issue is only going to get worse.


Reskilling engineers is vital


With technical couriers and middle ground technicians dealing with the majority of incidents, the role of field service engineers has to change in line with the service supply chain.


The skilled engineers remain vital; focused at the top of the skill pyramid, providing services within the data centre and other complex technology areas such as multi-functional devices and networks.


However, they will need to be deployed in a different way to provide the most cost-effective model possible and employed in far less quantities than they are today.


Dodd says, "The level of expertise skilled engineers have should never be overlooked. When technology stops working, businesses stop working and it is often this vital part of the service which enables companies to get back up and running again, within the service level agreement. We simply need to readdress the economics of demand, aligning skill to activity to service revenue model.


"If we don't change the approach, the battlefield will intensify, providers will lose money and customers will lose faith in the service. This would be disastrous. The industry and the associated channel will continue to be viewed as non-strategic, causing confusion between customers, those in the field and the so called specialists providing the service."


Modernising technical support


As well as rejuvenating the service, remodelling the cost and ensuring the workforce is effectively deployed, the service supply chain must be connected in an intelligent way - centralised around astute contact centre services. Each process can be challenged and streamlined, culminating in a chain that is valuable, capable, available, adequate and flexible.


Dodd believes modernisation is vital to the future stability of after sales support. "It's clear that the current technology support model is not fit for purpose and is actively harming the industry. We all talk and think about putting the customer first, but taking a holistic view of this industry, it seems no one is designing these services with customer satisfaction in mind.


"The delivery infrastructure needs a complete overhaul, moving away from the fragmented supply chain currently plaguing technology support towards a more streamlined, connected approach. Redesigning the interaction between each element of the supply chain, from control centre to repair, will breed high-quality service."


"We must redesign the battlefield as by changing the thinking, creating greater intelligence and deploying with full traceability, the middle ground break-fix will cease to be the daily battle-zone. Instead, technology support will profit from a lean, customer first service supply chain, once again adding true value for the customer."




















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